Shipping policy

NOOT Shipping Policy

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

Shipping Times

Shipping time begins after your order has been processed and transferred to the carrier. Delivery times vary based on the shipping method selected, destination, carrier conditions, and other factors outside of NOOT's control.

Estimated delivery dates provided at checkout are estimates and are not guaranteed.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Any free-shipping promotions, when offered, are subject to the terms displayed with that promotion.

Tracking Your Order

When tracking is available, you will receive shipping confirmation and tracking information after your order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact NOOT as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, transportation disruptions, or other circumstances outside of NOOT's control.

If your tracking information indicates a problem with your shipment, please contact us and we will help determine the appropriate next steps.

Damaged Orders

If your order arrives damaged, please contact us promptly and include your order number and photographs of the damaged product and packaging so we can review the issue and help resolve it.

International Shipping

At this time, available shipping destinations will be shown during checkout. If your location is not available as a shipping destination, we are currently unable to ship your order there.

Questions About Shipping

For questions regarding an order or shipment, please contact NOOT through our Contact Us page.